Whole Bean Wellness Client Agreement & Terms of Service

This agreement applies to private coaching programs offered by Jill Moellering, NTP, of Whole Bean Wellness, LLC (“Coach”) and the participating individual (“Client”).

By submitting payment and checking the acknowledgment box, the Client confirms that they have read, understand, and agree to the following terms and conditions.

Coaching Relationship

The Client can expect the Coach to be honest, direct, and supportive, using clarifying questions and empowering techniques to help the Client move toward their goals. Conversations may be personal and direct. The purpose of the coaching relationship is to help the Client gain clarity, stay focused, and take consistent action toward their desired outcomes.

Confidentiality

All information shared in coaching sessions or through assessments is treated as confidential. The Coach will not release information without the Client’s written consent, except as required by law. Please note that absolute confidentiality cannot be guaranteed in electronic communications (email, text, etc.). Client forms, surveys, and assessments are securely stored and will be deleted or destroyed within 60 days of program completion.

Client Responsibilities

The Client understands that coaching is a collaborative process focused on personal development and goal achievement. Coaching is not therapy, medical treatment, or a substitute for professional healthcare.

• The Coach helps the Client clarify goals, identify obstacles, and develop action steps.
• The Client is responsible for implementing strategies and following through on agreed-upon actions.
• The Coach does not diagnose, treat, or cure any condition.
• The Client remains responsible for their own health decisions and outcomes.

If the Client is under the care of a physician or taking prescription medication, they should consult their healthcare provider before making any dietary, supplement, or lifestyle changes.

Disclaimer

The Client understands that Jill Moellering, NTP, of Whole Bean Wellness, LLC, is not acting as a licensed medical doctor, psychologist, dietitian, or other state-licensed healthcare professional. The services and information provided through coaching sessions, group programs, email communication, or any related materials are intended for educational and informational purposes only and are designed to support general wellness, lifestyle improvement, and nutrition education.

The Coach does not diagnose, treat, prevent, or cure any physical or mental condition, illness, or disease. Any wellness or nutrition recommendations made are intended to support the Client’s overall well-being and are not to be construed as medical advice.

The Client is encouraged to seek appropriate medical care from a qualified healthcare professional for any condition that requires diagnosis or treatment. The Client should not discontinue or change any prescription medications or medical treatments without consulting their prescribing physician.

Participation in any coaching program or service offered by Whole Bean Wellness is voluntary. The Client understands that they are solely responsible for the choices they make regarding their health, nutrition, supplements, and lifestyle practices.

Personal Responsibility & Release of Claims

The Client acknowledges that they are voluntarily participating in this program and assume full responsibility for their health, well-being, and any lifestyle or dietary changes made during or after participation. The Client understands that implementing nutrition, supplement, or lifestyle recommendations involves a degree of personal risk, and results may vary depending on individual circumstances.

By enrolling in this program, the Client releases and holds harmless Jill Moellering, NTP, and Whole Bean Wellness, LLC, and any employees, contractors, or affiliates, from any and all liability, damages, causes of action, claims, or demands of any kind — whether known or unknown — arising from or related to the Client’s participation in coaching, consultations, or educational programs.

The Client agrees to take full responsibility for their choices and to consult appropriate professionals as needed. The Client further understands that the Coach’s role is to guide, educate, and support the Client’s personal goals, and that ultimate responsibility for progress, results, and well-being rests solely with the Client.

Financial Agreement

By submitting payment, the Client agrees to pay the full program or package fee as outlined at the time of enrollment.

Clients who choose a payment plan instead of paying in full understand that this option is provided as a courtesy to spread out payments, not as a “pay as you go” plan. The Client is still financially responsible for completing all scheduled payments, regardless of participation, missed sessions, or early withdrawal from the program.

Missed coaching sessions without 24 hours’ notice cannot be rescheduled and will be forfeited.

All sessions or package purchases must be used within one (1) year from the date of enrollment. After that time, any unused sessions will expire and cannot be refunded, credited, or transferred.

Refund Policy

Whole Bean Wellness offers a 14-day money-back guarantee from the date of enrollment.
To qualify for a refund, the Client must submit proof of participation and completion of all assigned work up to that point.
Requests must be submitted by email to [email protected] no later than 14 days from the purchase date at 11:59 PM CST.

After the 14-day period, all payments are non-refundable, and the Client remains responsible for the full program fee. Payment plans must be completed in full once the refund period has passed.

Refunds, if approved, will be processed through the same payment processor used for the original purchase and issued minus applicable payment processing fees, as these are non-refundable costs retained by the payment processor. 

As your coach, my goal is to support you in following through on the commitment you’ve made to yourself and this process. It’s normal to have moments of doubt or to feel challenged, change isn’t always easy, but that’s often when transformation begins. My role is to help you work through those moments so you can achieve the results you signed up for.

Intellectual Property

All materials, assessments, and content provided by Whole Bean Wellness, LLC are the intellectual property of Jill Moellering, NTP and may not be copied, shared, or distributed without written permission.